Fake Messages from Water Companies

Good afternoon,

Colleagues in other constabularies have made us aware that their residents have received fake communications purporting to be from their local water supplier.  The messages use authentic logos and professional language to appear genuine.

Messages could be in any form eg: text, email, social media etc:

Clicking on the links will take you to genuine-looking fake websites designed to steal your personal and financial information including bank details, payment card details, passwords/PINs.

Protect Yourself:

Remember:

Your genuine water supplier will not ask you to update your payment details or provide sensitive information sent in unsolicited messages. 

Report it:

Useful contact details:

Southern Water: https://www.southernwater.co.uk/

Portsmouth Water: https://www.portsmouthwater.co.uk/ or telephone: 023 9249 9888 

South East Water: https://www.southeastwater.co.uk/

Thames Water: https://www.thameswater.co.uk/ 

Find your water provider: https://www.water.org.uk/customers/find-your-supplier

Please do share this important update with friends and family and encourage them to sign up for their own Hampshire Alert: https://www.hampshirealert.co.uk/ link to the 

Hampshire Alerts is not a crime reporting portal – please do not report crime here.

If you realise you’ve been defrauded and wish to report a fraud that has already happened, please report it to Report Fraud either by phone 0300 123 2040 or online at: https://www.reportfraud.police.uk/ 

However, if a fraud or other crime is in progress, and/or you are in fear for yourself or someone else, and/or there is evidence in situ that could be damaged/destroyed, please phone 999 immediately. 

Otherwise, report non-fraud crime online, or find out about other ways to report a crime at: https://www.hampshire.police.uk/ro/report/ocr/af/how-to-report-a-crime/

If you would like to report a crime anonymously, please contact: https://crimestoppers-uk.org/ or phone 0800 555 111

If you've been affected by a crime please contact Victim Care Hub for free, confidential, support:  https://www.hampshireiowvictimcare.co.uk/  or phone 0808 178 1641

If you’ve received a phishing email please report it to your email provider and/or forward it to report@phishing.gov.uk 

If you’ve received unwanted phone calls or texts from people you think are trying to scam you, but you haven’t engaged with them, please forward the text/phone number to 7726 or your phone provider.

Thank you – Fraud Safeguarding Team